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Looking Back to Move Forward

On Your Mark, Get Set, Review! Does this sound familiar? It’s February already and as we reflect on the progress of our goal-setting to date, we find ourselves taking stock of year-long activity, what worked well, what didn’t, and what could have been done better. We get a bit anxious about the year ahead, excitement...

Listening to Make Sense
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Listening to Make Sense

What does good listening sound like? That’s right – nothing.  But how can the sound of nothing be so important? Well, because communication makes up more than 70% of our day, with about 55% of that time devoted to listening. So, isn’t it time we tweak this skill? Good listening starts with being quiet. That...

Let the Facts Speak for Themselves
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Let the Facts Speak for Themselves

“Brevity is the soul of wit.” —William Shakespeare After spending a significant chunk of time researching an internal tool, the day finally came for me to present my findings and get executive approval for the investment. I prepared an hour-long presentation, during which time I would walk my sponsors through the details of my research...